eCentral 2.7

Customer Feedback
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eCentral 2.0

eCentral Appointment Manager
The eCentral Appointment Manager allows you to manage appointments more efficiently than ever. From one Web page you can send all or selected patients an email appointment reminder to reduce missed appointments. You can also update patient insurance eligibility status in just minutes with the click of a button. The Appointment Manager is available to practices subscribing to the Communication Manager. Some functionality requires subscriptions to the Insurance and Web Site Managers. View a demo

Appointment Confirmation
View which patients have confirmed the appointment and which need to be contacted.


Patient Contact Information
View all the contact information provided by your patients to speed-up the reminder process.


Appointment Reminders
View the type and dates of appointment reminders sent for each patient.


Same–Day Reminders
Click a button to send an email appointment reminder to the patient(s) of your choice.


Eligibility Verification Status
View which patients have updated insurance eligibility and the date it was verified.


Insurance Information
View payor and subscriber information to make eligibility calls easy.


Eligibility Updates
Click a button to update the insurance eligibility for the selected patients.


Electronic Forms
View the forms your patients have completed through your Web site.


Custom Views
Change the list view to display by provider, eligibility status, or confirmation status.

Features

Postcard Reminders
eCentral can print and mail postcards automatically and for less than mailing them yourself. The postcards can be used for recall or for appointment reminders, eliminating the time-consuming manual process created by both.

Email Reminders
Email reminders are growing in popularity as a means to communicate with patients. Email reminders can be used for both continuing care and appointment reminders, and, since sending an email reminder is free, it's a great way to reduce communication expenses. The patient's confirmation of the appointment from the email reminder is automatically updated in your practice management software.

Text Messages
Outbound phone calls are time-consuming and expensive. Using text messages to automating the same–day reminder process saves a great deal of time, while reducing missed appointments.

Correspondence Manager
eCentral allows you to see exactly what automated communications went to your patients and when. You can even create customized campaigns from the Correspondence Manager.

Satisfaction Surveys
You'll always know opinions of your practice with eCentral's patient satisfaction surveys. The post appointment satisfaction surveys are sent automatically. Plus, the results are tabulated so you can track the improvement of the patient experience.

Patient Referrals
eCentral automatically prompts your patients for a referral after they have completed a positive satisfaction survey. Patient referrals are an effective and inexpensive way to grow your patient base.

Electronic Newsletters
Keep your patients informed of new services, staff changes, events and more with eCentral's electronic newsletter feature. eCentral allows you to upload an electronic copy of your newsletter send it to your patients in seconds.

Professional Referrals
eCentral makes sending professional referrals faster and easier than ever. You select the provider and the inclusions, eCentral does the rest.

Practice Statistics
The practice statistics feature gives you an at-a-glance view of statistics from all the communications to and from your patients and other providers.

Add-ons

Combining the eCentral Communication Manager with the Web Site Manager and the Insurance Manager allows you to fully utilize the Appointment Manager.

Web Site Manager
The Web Site Manager gives your practice a new level of customer interaction, with very little effort and expense. Patient forms completed on your Web site can be viewed from within the Appointment Manager and posted back to you practice management software.

Insurance Manager
The Insurance Manager allows your practice to track electronic claims more effectively and update insurance eligibility automatically. Eligibilities can also be updated in real time from the Appointment Manager.

Downloads

Please refer to the Help Files in eCentral for more information and tutorials.

eCentral Brochure

Requirements

eCentral is designed to work in coordination with the following clinical and practice management software.

Note: System requirements are subject to change according to current computer industry standards.

DENTRIX
Version 11.0 through G2
Limited functionality (call 1-800-734-5561 for details)

Version G3 and newer
Full functionality

Easy Dental
Version 2005 and newer
Limited functionality (call 1-800-734-5561 for details)

eCentral is a Web-based program and does not require additional software installation to your network. An Internet connection is required; high-speed is recommended. The following browsers are recommended for best results:

Microsoft Internet Explorer 6.0 or 7.0 Windows
Firefox 2.0 or FireFox 3.0

The current version of Adobe Flash is also recommended.